On appreciation of the material available, the District Forum observed that the complainant signed the withdrawal form and handed over it to the third respondent, having good faith and taking advantage of that, the third respondent in collusion with the second respondent had withdrawn the amount without the knowledge of the complainant. In fact, the first and second respondents having claimed that the receipts were given in token of the payment made to the complainant failed to file those receipts to uphold their claim. As per the Post Office Savings Bank General Rules, 1981 (‘the Rules’ for brevity), the disbursing officer should follow the procedure prescribed in the rules and give cheque to the withdrawing depositor in case the amount exceeds Rs.20,000/-, but the first and second respondents failed to explain why they had not issued cheques accordingly. The District Forum also held that the third respondent colluded with the second respondent and there was negligence and deficiency in service on the part of the respondents 1 to 4 and directed to pay the matured amount of Rs.1,05,600/- with 9% interest per annum and also to pay court fee of Rs.200/- within one month, aggrieved by which, the first and second respondents preferred the appeal. The State Commission dismissed the appeal, against which the present writ petition is filed.