The High Court of Patna, in a writ petition, directed the District Consumer Forum, Siwan, to dispose of a pending consumer complaint within 60 days to address excessive delay violating statutory time limits.
The District Consumer Forum, Siwan, is directed to consider and dispose of the complaint within 60 days.
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IN THE HIGH COURT OF JUDICATURE AT PATNA Civil Writ Jurisdiction Case No.3075 of 2019
======================================================
Naushad Ali, Son of Md. Amirullah, Resident of Village and P.O.- Line Bazar, P.S.- Mirganj, District- Gopalganj.
... ... Petitioner
... ... Respondents
====================================================== Appearance : For the Petitioner/s : Mr.Ranjan Kumar Srivastava, Advocate Ms. Rajni Gandha, Advocate For the Resp no. 2 -4 : Mr. Durgesh Kr. Singh, Advocate ======================================================
CORAM: HONOURABLE MR. JUSTICE RAJEEV RANJAN PRASAD ORAL ORDER
2 25-06-2019
The Consumer Protect Act itself provides a time limit for disposal of the cases filed by the consumers. According to the Act, it is ninety days time within which the Forum has to dispose of the complaint.
The petitioner, in the present case, has moved before this court when his Complaint Case No. 230/2017 has remained pending so far. He has explained in the Writ Application the reasons as to why he is feeling helpless due to pendency of the consumer case so long.
Learned counsel for the Insurance Company (respondent no. 2 – 4) is present and submits that perhaps in
Patna High Court CWJC No.3075 of 2019(2) dt.25-06-2019 2/2
want of adequate infrastructure and absence of adequate number of members in the Forum, the matter has remained pending.
Whatever be the reasons for pendency of the complaint case so far, in the facts and circumstances of the case, this court directs the District Consumer Forum, Siwan (Respondent No.1) to consider and dispose of the complaint within a period of 60 days from the date of receipt/production of a copy of this order.
Learned counsel for the Insurance Company has assured this court that he would assist the Forum in early disposal of the case and shall not indulge in seeking any adjournment.
This Writ Application stands allowed.
(Rajeev Ranjan Prasad, J)
Rajeev/-
U
2 issues framed by the court
Whether the District Consumer Forum, Siwan, shall dispose of the pending complaint within a specific timeframe.
Whether this Court shall issue a direction to ensure speedy disposal of consumer complaints.
1 provisions across 1 enactments
Naushad Ali
District Consumer Forum, Siwan
The Divisional Manager, The Oriental Insurance Company Ltd.
The Branch Manager, The Oriental Insurance Company Ltd.
The Branch Manager, The Oriental Insurance Company Ltd.
Rajeev Ranjan Prasad
As recorded by the court registry
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