35231415572. He died on 23.05.2015. It is stated that the petitioner Dulari Devi, who happens to be 92 years of age lost pension paper of her husband while she was going to her son-in-laws place on 08.03.2016 for which a Sanaha was lodged by her on 10.03.2016 before the Officer-in-Charge of Kalpa Police Station at Jehanabad. Thereafter, she approached the Branch Manager of the State Bank of India, Main Branch, Jehanabad with a request to grant her family pension on which the Branch Manager directed her to deposit PPO and other relevant documents on which the petitioner informed the Branch Manager with regard to her difficulty in providing the PPO and showed the Sanaha lodged by her in Kalpa Police Station but the Branch Manager did not respond positively. Subsequently, the petitioner wrote a letter to the Assistant General Manager, Centralized Pension Processing Cell, Patna for certified copy of the PPO, pursuant to which the Assistant General Manager, Centralized Pension Processing Cell, Patna vide his letter dated 06.07.2016 informed the petitioner to deposit a copy of the pension book along with copy of the FIR to the Pension Cell at Centralized Pension Processing Cell, Patna. Thereafter, the petitioner deposited all the relevant documents along with her letter dated 19.07.2016 as directed by the Assistant General Manager, Centralized Pension Processing Cell. However, no action was taken on behalf of the respondent