The petitioners, who had availed a cash credit facility as also a term loan from the respondent bank, defaulted in repayment of the same. Consequently, the respondent bank initiated proceedings under the Securitisation and Reconstructions of Financial Assets and Enforcement of Security Interest Act, 2002, hereinafter referred to as the 'SARFAESI Act', to recover the loan amounts. The petitioners approached the banking Ombudsman with a prayer for the extension of an instalment facility, to discharge their liability. By Ext.P3 order, the banking Ombudsman, refused to act on the complaint citing clause 9(3)(d) of the Banking Ombudsman scheme 2006, which states that 'no complaint to the Banking Ombudsman shall lie if it pertains to the same cause of action, for which any proceedings before any court, tribunal or arbitrator or any other forum is pending or a decree or Award or order has been passed by an such forum'. It is the case of the petitioners that since no proceedings are pending before any court, tribunal or arbitrator or any other forum and the respondent bank had only issued a 13(2) notice, and subsequently a S.13(4) notice, Ext.P3