360 Degrees Management Services Private Limited Vs Suman S Srinivasan & Ors.

The present Petition, filed under Section 11(6) of the Arbitration and Conciliation Act, 1996 [“Act”], seeks the appointment of a Sole Arbitrator for the purpose of resolution of disputes inter se the parties in terms of the Service Agreement dated 10.08.2022 [“Agreement”] and Addendum dated 23.02.2023 [“Addendum”], as executed between the parties.

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The relevant clauses, being Clause 19 of the Agreement and Clause 5 of the Addendum to the Agreement, read as under:

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“ Clause 19 of the Agreement

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In the event any dispute arises between the parties in connection with non-payment of fees of the Second Party by the First Party the dispute shall be resolved by way of arbitration to be conducted by sole arbitrator as per the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by the Second Party and the First Party shall raise no objections against the same. The seat of arbitration shall be New Delhi. The arbitration proceedings

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Signature Not Verified

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Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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shall be conducted in English. Any award made in such arbitration will be final and binding on the parties.

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Clause 5 of the Addendum

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In the event any dispute arises between the parties in connection with non-payment of fees of the Second Party by the First Party the dispute shall be resolved by way of arbitration to be conducted by sole arbitrator as per the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by both the Second Party and the First Party mutually and the seat of arbitration shall be New Delhi. The arbitration proceedings shall be conducted in English. Any award made in such arbitration will be final and binding on the parties.”

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Learned counsel appearing on behalf of the Petitioner draws the attention of this Court to the legal notice dated 20.01.2026, invoking the said Arbitration Clause as per Section 21 of the Act.

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Mr. Pankaj Seth, learned counsel appearing on behalf of the Respondents, on advance notice, submits that though he is not averse to the disputes being referred to Arbitration, however, an attempt may be made to try and settle the disputes through mediation.

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This Court has heard the learned counsel appearing for the parties and, with their able assistance, perused the material placed on record.

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At the outset, it is apposite to note that the legal position governing the scope and standard of judicial scrutiny under Section 11(6) of the Act is no longe r res integra . A three-Judge Bench of the Hon’ble Supreme Court in SBI General Insurance Co. Ltd. v. Krish Spinning¹ , after taking into consideration the authoritative pronouncement of the seven-Judge Bench in Interplay Between Arbitration Agreements under Arbitration Act, 1996 & Stamp

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1 (2024) 12 SCC 1

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Signature Not Verified Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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Act, 1899, In re² , comprehensively delineated the contours of judicial intervention at the stage of Section 11 of the Act. The excerpt of Krish Spg (supra ) reads as under:-

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“ (c) Judicial interference under the 1996 Act

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110 . The parties have been conferred with the power to decide and agree on the procedure to be adopted for appointing arbitrators. In cases where the agreed upon procedure fails, the courts have been vested with the power to appoint arbitrators upon the request of a party, to resolve the deadlock between the parties in appointing the arbitrators.

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111 . Section 11 of the 1996 Act is provided to give effect to the mutual intention of the parties to settle their disputes by arbitration in situations where the parties fail to appoint an arbitrator(s). The parameters of judicial review laid down for Section 8 differ from those prescribed for Section 11. The view taken in SBP & Co. v. Patel Engg. Ltd., (2005) 8 SCC 618 and affirmed in Vidya Drolia v. Durga Trading Corpn., (2021) 2 SCC 1 that Sections 8 and 11, respectively, of the 1996 Act are complementary in nature was legislatively overruled by the introduction of Section 11(6-A) in 2015. Thus, although both these provisions intend to compel parties to abide by their mutual intention to arbitrate, yet the scope of powers conferred upon the courts under both the sections are different.

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112 . The difference between Sections 8 and 11, respectively, of the 1996 Act is also evident from the scope of these provisions. Some of these differences are:

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112.1 . While Section 8 empowers any “judicial authority” to refer the parties to arbitration, under Section 11, the power to refer has been exclusively conferred upon the High Court and the Supreme Court.

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112.2 . Under Section 37, an appeal lies against the refusal of the judicial authority to refer the parties to arbitration, whereas no such provision for appeal exists for a refusal under Section 11. 112.3 . The standard of scrutiny provided under Section 8 is that of prima facie examination of the validity and existence of an arbitration agreement. Whereas, the standard of scrutiny under Section 11 is confined to the examination of the existence of the arbitration agreement.

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112.4 . During the pendency of an application under Section 8, arbitration may commence or continue and an award can be passed. On the other hand, under Section 11, once there is failure on the part of the parties in appointing the arbitrator as per the agreed procedure and an application is preferred, no arbitration proceedings can commence or continue.

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2 (2024) 6 SCC 1

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113 . The scope of examination under Section 11(6-A) is confined to the existence of an arbitration agreement on the basis of Section 7. The examination of validity of the arbitration agreement is also limited to the requirement of formal validity such as the requirement that the agreement should be in writing.

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114 . The use of the term “examination” under Section 11(6-A) as distinguished from the use of the term “rule” under Section 16 implies that the scope of enquiry under Section 11(6-A) is limited to a prima facie scrutiny of the existence of the arbitration agreement, and does not include a contested or laborious enquiry, which is left for the Arbitral Tribunal to “rule” under Section 16. The prima facie view on existence of the arbitration agreement taken by the Referral Court does not bind either the Arbitral Tribunal or the Court enforcing the arbitral award.

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115 . The aforesaid approach serves a twofold purpose — firstly, it allows the Referral Court to weed out non-existent arbitration agreements, and secondly, it protects the jurisdictional competence of the Arbitral Tribunal to rule on the issue of existence of the arbitration agreement in depth.

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117 . In view of the observations made by this Court in Interplay Between Arbitration Agreements under the Arbitration Act, 1996 & the Stamp Act, 1899, In re, (2024) 6 SCC 1 , it is clear that the scope of enquiry at the stage of appointment of arbitrator is limited to the scrutiny of prima facie existence of the arbitration agreement, and nothing else. For this reason, we find it difficult to hold that the observations made in Vidya Drolia v. Durga Trading Corpn., (2021) 2 SCC 1 and adopted in NTPC Ltd. v. SPML Infra Ltd. , (2023) 9 SCC 385 that the jurisdiction of the Referral Court when dealing with the issue of “accord and satisfaction” under Section 11 extends to weeding out ex facie non-arbitrable and frivolous disputes would continue to apply despite the subsequent decision in Interplay Between Arbitration Agreements under the Arbitration Act, 1996 & the Stamp Act, 1899, In re, (2024) 6 SCC 1.

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119 . The question of “accord and satisfaction”, being a mixed question of law and fact, comes within the exclusive jurisdiction of the Arbitral Tribunal, if not otherwise agreed upon between the parties. Thus, the negative effect of competence-competence would require that the matter falling within the exclusive domain of the Arbitral Tribunal, should not be looked into by the Referral Court, even for a prima facie determination, before the Arbitral Tribunal first has had the opportunity of looking into it.

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120 . By referring disputes to arbitration and appointing an arbitrator by exercise of the powers under Section 11, the Referral Court upholds and gives effect to the original understanding of the contracting parties that the specified disputes shall be resolved by

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Signature Not Verified Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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arbitration. Mere appointment of the Arbitral Tribunal does not in any way mean that the Referral Court is diluting the sanctity of “accord and satisfaction” or is allowing the claimant to walk back on its contractual undertaking. On the contrary, it ensures that the principle of arbitral autonomy is upheld and the legislative intent of minimum judicial interference in arbitral proceedings is given full effect. Once the Arbitral Tribunal is constituted, it is always open for the defendant to raise the issue of “accord and satisfaction” before it, and only after such an objection is rejected by the Arbitral Tribunal, that the claims raised by the claimant can be adjudicated.

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121 . Tests like the “eye of the needle” and “ex facie meritless”, although try to minimise the extent of judicial interference, yet they require the Referral Court to examine contested facts and appreciate prima facie evidence (however limited the scope of enquiry may be) and thus are not in conformity with the principles of modern arbitration which place arbitral autonomy and judicial non-interference on the highest pedestal.

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122 . Appointment of an Arbitral Tribunal at the stage of Section 11 petition also does not mean that the Referral Courts forego any scope of judicial review of the adjudication done by the Arbitral Tribunal. The 1996 Act clearly vests the national courts with the power of subsequent review by which the award passed by an arbitrator may be subjected to challenge by any of the parties to the arbitration.

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*****

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126 . The power available to the Referral Courts has to be construed in the light of the fact that no right to appeal is available against any order passed by the Referral Court under Section 11 for either appointing or refusing to appoint an arbitrator. Thus, by delving into the domain of the Arbitral Tribunal at the nascent stage of Section 11, the Referral Courts also run the risk of leaving the claimant in a situation wherein it does not have any forum to approach for the adjudication of its claims, if its Section 11 application is rejected.

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127 . Section 11 also envisages a time-bound and expeditious disposal of the application for appointment of arbitrator. One of the reasons for this is also the fact that unlike Section 8, once an application under Section 11 is filed, arbitration cannot commence until the Arbitral Tribunal is constituted by the Referral Court. This Court, on various occasions, has given directions to the High Courts for expeditious disposal of pending Section 11 applications. It has also directed the litigating parties to refrain from filing bulky pleadings in matters pertaining to Section 11. Seen thus, if the Referral Courts go into the details of issues pertaining to “accord and satisfaction” and the like, then it would become rather difficult to achieve the objective of expediency and simplification of pleadings.

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Signature Not Verified Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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128 . We are also of the view that ex facie frivolity and dishonesty in litigation is an aspect which the Arbitral Tribunal is equally, if not more, capable to decide upon the appreciation of the evidence adduced by the parties. We say so because the Arbitral Tribunal has the benefit of going through all the relevant evidence and pleadings in much more detail than the Referral Court. If the Referral Court is able to see the frivolity in the litigation on the basis of bare minimum pleadings, then it would be incorrect to doubt that the Arbitral Tribunal would not be able to arrive at the same inference, most likely in the first few hearings itself, with the benefit of extensive pleadings and evidentiary material.”

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(emphasis supplied)

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The decision in Krish Spinning (supra) thus unequivocally reiterates that the Referral Court, while exercising jurisdiction under Section 11 of the Act, is required to confine itself to a prima facie examination of the existence of a valid Arbitration Agreement and nothing beyond. The Court’s role is facilitative and procedural, namely , to give effect to the parties’ agreed mechanism of dispute resolution when it has failed, without embarking upon an adjudication of contentious factual or legal issues, which are reserved for the Arbitral Tribunal.

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In view of the law as laid down by the Hon’ble Supreme Court in Krish Spinning (supra) , the scope of this Court’s jurisdiction under Section 11 of the Act is extremely circumscribed. All the contentions sought to be raised herein are matters that can appropriately be urged before the learned Arbitrator, who is legally empowered and competent to adjudicate upon the same in accordance with law.

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In view of the fact that the Agreement contains a valid Arbitration Clause, the statutory requirements of the Notice under Section 21 of the Act has been duly complied with, and the parties are ad idem that the disputes be referred to Arbitration for adjudication, this Courts finds no impediment in appointing a Sole Arbitrator.

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Signature Not Verified

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Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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The valuation of the subject matter of the disputes is stated to be approximately Rs.20 lakhs.

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Accordingly, this Court hereby requests Ms. Isha Khanna, Advocate (Mobile No. 9811054386) to enter upon the reference and adjudicate the disputes inter se the parties after a period of four (4) weeks from today.

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The learned Arbitrator may proceed with the arbitration proceedings, subject to furnishing the requisite disclosures as required under Section 12(2) of the Act.

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The learned Arbitrator shall be entitled to a fee in accordance with the Fourth Schedule of the Act or as may otherwise be agreed to between the parties and the learned Arbitrator.

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The parties shall share the learned Arbitrator’s fee and arbitral costs equally.

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All rights and contentions of the parties in relation to the claims and counter claims are kept open, to be decided by the learned Arbitrator on their merits, in accordance with law.

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Needless to state, nothing in this Order shall be construed as an expression of opinion of this Court on the merits of the controversy. 17. Let a copy of the said Order be communicated to the learned Arbitrator through all permissible modes, including electronic mode. 18. Insofar as suggestions made by the Respondent for exploring the possibility of amicable settlement of the disputes is concerned, both parties are ad idem on this aspect, which is in the opinion of this Court is found to be reasonable.

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Thus, in view of the same, parties may explore such possibility of the settlement in the interregnum , till the time, the learned Arbitrator enters into reference. Learned Arbitrator is requested to

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Signature Not Verified Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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abide entering into the reference by a period of four (4) weeks to facilitate the same.

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Accordingly, at request by the parties, Delhi High Court Mediation Centre ( Samadhan ) is requested to appoint a mediator for the said purposes. The parties are requested to appear before Samadhan on 12.05.2026.

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At this stage, it is needless to say, if mediation succeeds, a formal adjudication of the disputes through the procedure of arbitration would not be required.

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Accordingly, the present Petition, along with pending Application(s), if any, stands disposed of in the above-stated terms.

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HARISH VAIDYANATHAN SHANKAR, J.

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MAY 06, 2026/tk/kr

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Signature Not Verified

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Digitally Signed By:HARVINDER KAUR BHATIA Signing Date: 08.0 5.2026 ARB.P. 461/2026 16:37:20

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360 Degrees Management Services Private Limited v. Suman S Srinivasan & Ors.

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360 Degrees Management Services Private Limited v. Suman S Srinivasan & Ors.

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