It was on 6th of February, 2012, the appellant was requested to supply service book of the deceased employee before her claim for family pension is considered. The appellant informed that the service book is not available as it should be available with the concerned department. It was on 2nd of May, 2012, vide Annexure-5, the appellant was informed that if she does not have the appointment letter of the deceased, then she should furnish an affidavit giving the entire facts. It is thereafter, the appellant submitted an affidavit on 10th of May, 2012 wherein she asserted that she does not have any access to the appointment letter as the deceased used to keep the documents with him. The appellant was subsequently informed on 2nd of June, 2012 that the appellant has not disclosed about the date of birth of the deceased and the office from which appointment letter was issued, therefore, the claim of the appellant is difficult to be processed. Ultimately, on 13th of October, 2012, the appellant was informed that the appellant is not entitled to any pensionary benefits as the service book of the deceased is not available and that the appellant could not produce the appointment letter.