package, intended to provide financial security and recognition for years of service rendered. As such, the petitioner’s long-standing commitment establishes a prima-facie entitlement to these benefits. Furthermore, the refusal of respondent No.3 to process the petitioner’s claim based on purported discrepancies in their service book demands scrutiny. It is incumbent upon respondent No.3 to adhere to procedural fairness and due diligence in assessing the petitioner’s eligibility for retirement benefits. Any discrepancies or irregularities in the service record should be subject to thorough investigation and verification, with ample opportunity afforded to the petitioner to provide clarification or rectify any inaccuracies. The principle of natural justice dictates that individuals should not be deprived of their entitlements without proper scrutiny and adjudication. Denial of these entitlements without proper justification would constitute an infringement of the petitioner’s right and a failure of administrative duty. Therefore, the petitioner’s claim for pension, gratuity and leave encashment must be duly