case of the applicants that the applicants sought documents from the respondent particularly sanction letter and loan agreements; that as per sanction letter dated 04.07.2016, the mortgaged property was unpartitioned land measuring Khewat No. 473, Khasra No. 17/1 (4-0), 18/1 (4-0), 19/2 (4-0) and 20/1 (4-0) in the revenue estate of Barna, Tehsil Thanesar, District Kurukshetra; that the customer copy as given in original to the applicant trust, the land mortgaged was 16 Kanal falling in Khewat No. 473, Khasra No. 17/1 (4-0), 18/1 (4-0), 19/2 (4-0) and 20/1 (4-0) in the revenue estate of Barna, Tehsil Thanesar, District Kurukshetra; that as per sanction letter, which is gospel document upon which the very loan transactions have been sanctioned for Rs. 12.44 crore, the property purported to be mortgaged in favour of the respondent is undefined and unpartitioned portion of the land stated above and thus, apparently at best, the mortgaged land was measuring 16 Kanal as per sanction letter dated 04.07.2016; that loan facility agreement (original customer copy) also talk of description of the property for mortgage of the same piece of land which is also commensurate with sanction letter dated 04.07.2016; that third parties have been claiming right of certain portion of land and apparently, there is dispute regarding the possession of the property; that mortgage over any piece of land is not ascertainable in favour of the respondent till the time there is division of the land in question; that there could not be any demarcation of the mortgaged property; that the applicant trust is registered as MSME vide registration dated 21.09.2020 and thus, entitled to facilities available to the MSMEs as per RBI guidelines; that in the Year 2007, the applicants had taken loan from Punjab National Bank which was taken over by Kotak Mahindra Bank in January 2013; that the respondent had taken over the said loan from Kotak Mahindra Bank vide documents dated 04.07.2016 and issued sanction for 16,10,40,000/- on 28.02.2015; that the loan account was re-booked on 15.07.2016 for Rs. 12,44,00,000/-; that vide letter dated 16.02.2019, the respondent increased rate of interest from 13.1 per cent to 14.1 per cent with effect from 01.11.2018 and issued revised repayment schedule dated 04.02.2018; that intervention of Ombudsman was sought which led to agreement dated 15.07.2019; that the respondent did not update the applicants with regard to floating rate of interest; that no benefit of fall in the interest rate was given to the applicants; that claim raised in demand notice dated 12.04.2021 was contrary to the repayment schedule; that