6 The Informant made a complaint to the Chairman of the Opposite Party on 16.09.2010 regarding the said cheating, misrepresentation and unlawful activities of Mr. Jayanta Das with a request to investigate the matter, to rectify the defects in painting jobs done, to attend immediately the unfinished works, and to look into the credentials of Mr. Jayanata Das. Vide mails dated 22.09.2010, 23.09.2010 and 24.09.2010, the Opposite Party admitted the seriousness of the complaint and informed the Informant that a team comprising two persons, one from Asian Paints and another from Asian Paints Home Solutions, would visit the premises of the Informant and to take care of all the painting loopholes. Subsequently, the Opposite Party sent another e- mail on 25.09.2010 brushing aside all the complaints of the Informant on flimsy grounds. Thereafter, the Informant vide her mail dated 25.09.2010 stated that the conclusions of the inspection team were not at all acceptable as the same had been reached with ulterior motive to protect a person who acted as the representative of the Opposite Party. Moreover, the inspection was also done by one person who found the painting works to be okay. In view of this, the Informant asked the Opposite Party not to carry out any further painting work in her premises unless the issues contained in the complaint were resolved in writing. It is submitted that since no proper inspection was done and no corrective measures were undertaken by the Opposite Party, the Informant found it prudent to file an information before the Commission.
