that the petitioner holds a D-mat account with the respondent for over three years and also trading account and traded through the sub-broker. It is stated that the respondent was requested to submit the client statement because the petitioner did not receive payments for some shares sold in April/May 2008 and this statement was given on 23rd June 2008. On receiving this statement it was noticed that there were many transactions reflected, running into lakhs of rupees of which the petitioner-applicant had no knowledge nor any prior approval was taken and which resulted in loss to the tune of Rs.19,30,596.53/- both at the Bombay Stock Exchange and National Stock Exchange. The respondent had sold shares worth Rs.9,902/from National Stock Exchange without the petitioner-claimants knowledge. Amongst other things it was argued that the petitioner was completely illiterate about computers and has not obtained a digital communication of contract notes.