records to respective CM & HOs for verification and instances of multiple trips in the bills/supporting records submitted by the company. The instance of multiple trips came to the notice of officials of NRHM in the month of June, 2011 while examining the bill for the month of May, 2011 along with the supporting records. Earlier, such instances could not be identified as the requisite record was not available. It revealed that the company was treating each patient attended by the ambulance as individual trip by giving separate ID to every patient attended. Thereafter, while on account payment was continued to be made, an exercise was undertaken by Sh. Lalit Tripathi, the then Consultant, ISC to calculate the excess payment made to M/s ZHL on account of claim of multiple trips. The multiple trips used to enhance the trip achievement of M/s ZHL and reduced the proportionate deduction, if any, due to short fall in achievement in trip target as provided in the RFP. An amount of Rs. 3,30,26,322/- was calculated as excess payment made to the company during the months of April to August, 2011 on account of multiple trips shown by the company in its supporting records. Later on, after further exercise, an amount of Rs. 4,15,88,560/- was calculated by the Comptroller & Auditor General (CAG) in its report as excess payment made to M/s ZHL due to exaggerated claims made by the company (containing multiple trips). The amount so calculated was calculated on the basis of available record and does not cover the entire period as the requisite data for the entire period was not available so as to enable NRHM to calculate exact magnitude of loss suffered on this account.
