In the facts and circumstances of the case, the present writ petition is disposed of finally permitting the petitioner to make a comprehensive representation ventilating all his grievances before the respondent No.3 namely Territory Manager (Retail) Varanasi, Retail Territory Office, Bharat Petroleum Corporation Limited along with the copy of the order dated 27.01.2020 and a bank draft of Rs.5000/- as provided under Clause 18 of the Brochure within a period of four weeks from today. If such a representation is filed along with certified copy of this order, the respondent No.3 is directed to pass appropriate orders on the same expeditiously and preferably within a period of two months from the date of filing of representation before him.The respondent corporation will not reject the complaint/representation only on account of delay and decide the same on merits by passing a speaking and reasoned order.